We understand that occasionally you may wish to exchange an item.

You have up to 14 calendar days to exchange items purchased on our online boutique.

Simply contact our customer service through the info@strawberriesandcream.com and they will assist you. Customers returning their order will be responsible for all costs associated with returning their order.

 

All products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to exchange the product.

In the instance you decide to exchange your products, Strawberries & Cream will not accept products returned without the relevant label or seal or have been altered from their original status i.e. worn, damaged, un-scented etc.

Strawberries & Cream reserves the right to refuse an exchange on items deemed altered from their original status.

 

We suggest you obtain proof of posting when returning items. We cannot be held responsible for items that fail to reach us, and we cannot refund goods which we have not received.

Due to hygiene reasons, we are unable to exchange hosiery, hair accessories or custom jewellery.

If you wish to exchange an item please send the items to the below address:

Seymour Mews House

26-37 Seymour Mews

London

W1H 6BN

 

Please note that Strawberries & Cream detailed above policy, does not affect your right to cancel your contract with us under the Consumer Contracts Regulations 2013.

All order cancellations must be made in writing, by email or post, within 14 days starting the day after you receive your order.

In accordance with the Consumer Contracts Regulations 2013, we will only refund standard delivery charges if the entire order is returned.

 

Your right to return products does not apply to goods made for your specification (including made-to-measure orders, embroidery and fabric cut to your specification), or that have been clearly personalised.