Refund Policy

Returning Strawberries and Cream products

If You change Your mind let us know within 14 days.

If you are living in the United Kingdom or in the European Union, You have the right to cancel Your order for no reason within 14 days from the date when the order is delivered to You.

In accordance with the Consumer Contracts Regulations 2013, we will only refund standard delivery charges if the entire order is returned.

If You have requested a refund in relation to product(s) purchased as part of Your Order(s) from Us, please allow 14 calendar days after the day on which We receive Your returned product(s) or the day on which You provide Us with proof of postage of Your returned product(s), whichever is earlier.

Your right to return products does not apply to goods made for your specification (including made-to-measure orders and fabric cut to your specification), or that have been clearly personalised.

If you want to exchange Your product after 14 days from the date of delivery.

If Your discretionary return is not made within 14 days, We may still accept it (provided that the products are returned within 30 days from the date when they were delivered to You), in exchange for another product of the same value. 

All products come with a label attached. Please do not remove the label or relevant seal from the purchased products in the event you want to return it.

In the instance you decide to exchange your products, Strawberries & Cream will not accept products returned without the relevant label or seal or have been altered from their original status i.e. worn, damaged, un-scented etc.

Strawberries & Cream reserves the right to refuse an exchange on items deemed altered from their original status.

Christmas and Occasional Party dresses are excluded from refund or exchanges.

If the products are defective

If You discover that Your products are faulty, We will refund Your purchase if the products are returned to Us within 30 days from the date of delivery. If Your return is not made within 30 days, We will try to replace or repair the products (provided that the products are returned within 6 months from the date when they were delivered to You). If this is not possible, You will receive a Strawberries and Cream gift card as Your refund.

How to return Your Products

We suggest you obtain proof of posting when returning items. We cannot be held responsible for items that fail to reach us, and we cannot refund goods which we have not received.

If you wish to return or exchange an item please send the items to the below address:

Seymour Mews House
26-37 Seymour Mews

Wigmore Street and Hinde Street Refund Policy

These conditions are only valid for 78 Wigmore Street and 14 Hinde Street stores in London.

Please keep your receipt to exchange your purchase.

We do not offer Refunds, only exchange will be offered.

Strawberries & Cream only accept items purchased at 78 Wigmore Street or 14 Hinde Street that has been unworn and in its original condition within 14 calendar days of your purchase.

All items that have been made as special orders, customised or altered will not be accepted for return or exchange.

Christmas and Occasional Party dresses are excluded from refund or exchanges.

For all SALES items an exchange will be offered within 7 calendar days of the original purchase.